If anyone was affected or lost money today because of the price spikes/mis-quotes from FXXD’s MetaTrader 4 platform today, I’m happy to have received this e-mail after following up on the issue:
Dear FXDD Customer,
Thank you for your patience, we are aware of the issue which has occurred today in regards to the Spikes. The reason for this is do to a wrong price feed which we have received, if your account was affected then we will definitely look into it and either credit or debit it as it should have been. Honestly I have worked for this Broker for many years and something like this does not happen. As mentioned earlier we do encourage our clients to step up and come in with any issues, we are very quick with resolutions and investigations.
Thank you very much for your business and the cooperation, I am here at your service for any further issues you may have.
Kind regards,
Alex xxxxxxxx
